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Welcome to the Passengers' Panel website. The Panel is a totally independent body set up to act as a ‘voice’ for passengers and a ‘sounding board’ for South West Trains.

In addition to regular Panel meetings, the Chairman attends appropriate Board and Management meetings so that whilst we cannot mandate these bodies, we are able to ensure that at the very least, decisions are not taken without hearing and discussing how passengers feel about things

Passengers’ Panel Meeting 9th March 2010

At most Panel meetings we have a presentation on a particular subject followed by a general discussion. Whilst the Panel has always set itself the aim of being as constructive as possible, most of the meeting on the 9th March was devoted to an examination of the various aspects of South West Trains’ operations with the main purpose of identifying what they did wrong. This was not, however, as negative as it might at first sound. It was designed as a first step in then trying to identify some constructive suggestions as to how things could be improved in those particular areas. Amongst other subjects discussed were the following.

Passengers’ Panel Meeting 9th February 2010

The Panel has repeatedly made the point to SWT that being able to see things through the eyes of passengers is fundamental in striving to improve passenger services. In fairness to SWT they do regularly use the Panel as a sounding board and value the feed back that they get.

A programme of station visits during which members visit stations at random and check and comment on a whole range of services and facilities against a series of criteria we have established is one of the ways in which the Panel has worked to fulfil that function.

Passenger Panel Meeting – 8th December 2009

Much of the meeting was devoted to an examination of plans for Station Improvement and transport integration. Under the last franchise bid, SWT undertook a major programme of station improvements, many of which are now at, or very near, completion.

Station Improvements

15/10/09 Portsmouth User Group Meeting

Anne Hoblyn, a Panel member, attended a meeting organised by the Portsmouth Users Group and helped, hopefully, to get a better understanding between the users and the Company and to move things forward. Stewart Palmer, SWT’s Managing Director paid tribute to the help of the Panel in previous matters and pointed out that the recent introduction of the £10 fare at week-ends was as a direct result of a Panel suggestion.

16/09/09 Panel Meeting - 8th September 2009

The full Panel met on the 8th September 2009. Amongst other things -

Tina Cook (The Customer Information Manage) after thanking the Panel for comments at previous meeting which had been helpful and taken on board, presented the Company’s latest plans on Customer Information During Disruption.

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